PRIVACY POLICY

FEAR OF FAITH is made by UNBREAKABLE ARK, an independent game studio. We decide how the data described here is used, which makes us its “controller” under the EU and UK General Data Protection Regulation (GDPR).

Questions or requests about your data: [email protected].

We collect gameplay, technical and crash data, tied to a scrambled player ID rather than your Steam account.

The game does not send us your name, Steam profile name, email address, raw Steam ID, chat messages, voice, or payment details. No event names another player: in co-op, each player’s own game sends that player’s data, and the host’s game adds only facts about the match itself. A crash snapshot can by chance contain other data that was in the game’s memory at that moment; we use it only to find the bug.

A problem report contains whatever you type into it, so please leave out personal details such as your name or email.

Our service providers see your IP address when the game connects to them. PostHog, which stores our gameplay data, is set to discard it. BugSplat keeps the IP address a crash report was sent from together with that report; we don’t use it, and it is deleted along with the report.

If you email us, we receive your email address and whatever you write, including your Steam ID if you send it. We use it only to answer you and handle your request, and delete the conversation within a year after it is closed.

We use this data only to fix and improve FEAR OF FAITH:

• find where players get stuck, frustrated or stop playing;
• balance difficulty, the in-game economy and progression;
• find and fix crashes, bugs and performance problems;
• check that matchmaking and co-op connections work;
• read the problem reports and ratings you send.

Our legal basis is our legitimate interest in keeping the game working and making it better (GDPR Article 6(1)(f)). We keep the data pseudonymous, and you can switch it off at any time (see Your choices).

We do not sell your data, use it for advertising, or share it with anyone to target you.

• Gameplay data: turn off Settings → Share gameplay data at any time. The game stops sending immediately and deletes anything still waiting to be sent from your PC.
• Crash reports: after a crash, the crash reporter asks before it sends anything, every time.
• Feedback: problem reports and ratings are sent only when you choose to send them.

Turning data sharing off doesn’t change how the game plays.

Two service providers process data for us, under data processing agreements; nobody else receives it unless the law requires.

PostHog’s staff and some of its subprocessors may access data from outside the EU, and BugSplat is based in the United States. These transfers are covered by the EU Standard Contractual Clauses, or by the EU–US Data Privacy Framework where it applies. Email us for a copy of these safeguards.

Part of our own team works from Ukraine and can view this data there, through the same PostHog and BugSplat accounts. They see the same data described above, and use it only for the purposes in “Why we use it”.

You can ask us to:

• show you the data we hold about you, or send you a copy;
• correct it;
• delete it;
• limit how we use it while a question about it is being settled (restrict);
• stop using it (object).

Email [email protected] with your Steam ID (the 17-digit SteamID64, shown in your Steam profile’s URL or account details). We store only a scrambled version of it, so we need it to find your data. We reply within one month.

Steam IDs are public, so before we show, send or delete anything we’ll ask you to prove the account is yours, for example by briefly adding a short code we send you to your Steam profile. This stops anyone from requesting another player’s data.

If you’re unhappy with our answer, you can complain to the data protection authority in your country.

We do not sell or share your personal information, as “sell” and “share” are defined in US state privacy laws such as the California Consumer Privacy Act (CCPA). We don’t use it for targeted advertising, and we don’t collect sensitive personal information.

In the terms those laws use, the data described in “What we collect” falls into these categories:

• Identifiers: the scrambled player ID, random session IDs, and your email address if you contact us;
• Internet or other electronic network activity: gameplay events, and network quality measurements;
• Device information: hardware, operating system, game language and settings;
• Approximate location: your country, from Steam;
• Feedback you send us: problem reports and ratings.

Wherever you live, you can ask us to show you, copy or delete this data, as described in Your rights. We won’t treat you differently in the game for doing so.

FEAR OF FAITH is not meant for children under 16. If you think a child has sent us data, contact us and we’ll delete it.

Data travels over encrypted connections (HTTPS). We identify players only by the scrambled ID, and only our development team can see the data.

This website counts visits with Vercel Web Analytics, which uses no cookies and does not identify individual visitors. Like any website, our host Vercel also processes your IP address and browser details to deliver the pages and keep the site secure. The website collects no other personal data.

When we change this policy, we update this page and its date. For important changes, we also post a note in the game’s Steam news.

UNBREAKABLE ARK
[email protected]